Return, Exchange & Warranty Policy

Returns & Exchanges

Aloha & Light gladly accepts exchanges or returns for shop credit on new, unused, non-custom products.

Please contact us within 5 days of delivery through the Contact form on our website or via Facebook Messenger to request an exchange or shop credit. Do not send your purchase back without prior authorization from Aloha & Light.

Once your return has been approved, the product must be shipped back within 14 days of delivery and must be in the same condition in which it was received, including original packaging and tags.

Restocking Fee

A $25 restocking fee will be deducted from the amount of shop credit issued for approved returns or exchanges. This fee helps cover the costs associated with inspecting, processing, cleaning, repackaging, and returning handmade products to inventory.

The restocking fee does not apply to returns or exchanges due to a confirmed manufacturer defect or an error on our part.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

If a returned item is not received in new, unused condition or shows any signs of wear, use, washing, damage, or alteration, Aloha & Light reserves the right to refuse the return or deduct the loss in value from the shop credit issued.

Custom orders are final sale and are not eligible for returns or exchanges.

Sale and discounted items are final sale and are not eligible for returns or exchanges.

Order Cancellations

Once an order has been placed, cancellations may not be possible, particularly once an item has entered production or fulfillment. Please contact us as soon as possible if you need to request a cancellation, and we will do our best to accommodate your request.

Warranty Information

Aloha & Light warrants that all products purchased directly from our website are free from manufacturer defects in materials and workmanship for a period of one (1) year from the original date of purchase. Proof of purchase is required.

Our products are handmade, and slight variations may occur. These variations are a normal part of handmade products and do not affect their use or safety.

This warranty does not cover:

Normal wear and tear
Normal variations in fabric
Fabric fading
Dye transfer
Common slubs, nubs, and weaver’s knots present in the weave of the fabric
Snags, holes, or rips caused by outside sources
Minor differences in fabric measurements
Cosmetic imperfections
Damage caused by improper use, care, storage, or washing
Any alterations made after purchase

The customer is responsible for shipping costs associated with warranty claims unless the issue is reported within 14 days of delivery or is determined by Aloha & Light to be a manufacturer defect or fulfillment error.

If an item is determined to have a manufacturer defect and cannot reasonably be repaired, Aloha & Light may issue shop credit for the amount originally paid toward the purchase of a replacement product.

Alterations

Any alterations made after your initial purchase from Aloha & Light—including, but not limited to, ring swaps, tag removal, fabric dyeing, modifications, or other alterations—are done entirely at the customer’s own risk.

Any alteration made by someone other than Aloha & Light will void the warranty.

Handmade Product Disclaimer

Because our products are handmade, no two pieces will be exactly alike. Variations in color, dye patterns, texture, weave, measurements, and other minor details are part of the character of handmade products and are not considered defects.

Policy Changes

Aloha & Light reserves the right to modify or update these policies at any time. The policy in effect at the time of purchase will apply to that order.

If you believe your carrier or other Aloha & Light product may fall under our warranty or if you have a circumstance that falls outside of the policies above, please contact us. We’re always happy to review the situation and determine the best way to help.